Withdrawal Time & Fee Calculator
Estimate Your Withdrawal
Calculate expected processing time, fees, and potential value loss based on Mercatox's documented withdrawal patterns
If you're looking at Mercatox as a place to trade crypto, you need to know the truth before you deposit any money. It’s been around since 2015 - that’s longer than most exchanges - and it still works. But longevity doesn’t mean safety. Thousands of users have reported trouble getting their funds out, and customer support often disappears when you need it most.
What Mercatox Actually Offers
Mercatox isn’t just a place to buy and sell Bitcoin or Ethereum. It’s built as a one-stop shop: you can trade, lend crypto, send payments, and store multiple coins in one wallet. That sounds useful, especially if you don’t want to jump between five different apps. The platform works on desktop (Windows, Mac, Linux), iOS, and Android. You can even connect it to tax tools like Koinly and CoinLedger, which helps if you’re tracking gains or losses.
The trading interface is customizable. You can set up price alerts, choose order types (market, limit, stop), and view your trade history in real time. It’s not as slick as Binance or Kraken, but it’s functional. If you’ve traded before, you won’t be lost. If you’re new, the layout won’t scare you off - but don’t expect hand-holding tutorials. The platform assumes you know what you’re doing.
Fees: Not Low, Just Average
Mercatox charges a flat 0.25% fee on every trade, whether you’re buying or selling. That’s the same as what Coinbase and Kraken charge for standard trades. Some sites call this "low," but that’s misleading. On exchanges like Bybit or KuCoin, you can get fees as low as 0.1% if you use their native tokens. On decentralized platforms like Uniswap, you pay less in gas fees than Mercatox charges in trading fees.
There are no hidden fees for deposits - you can send BTC, ETH, or USDT in without cost. But withdrawals? That’s where things get messy. Withdrawal fees vary by coin, and while they’re not outrageous on paper, the real problem isn’t the fee - it’s the delay. Many users say their withdrawals sit in "processing" for days, sometimes weeks. And when you ask why, support often goes silent.
The Real Problem: Withdrawals and Customer Support
This is the part most reviews skip. Mercatox has a 2.5/5 rating on Cryptogeek based on 30+ reviews. That’s not a fluke. On Reviews.io, users from September 2025 are still posting: "I sent my ETH out on the 12th. It’s the 25th now. No update. No reply. I’ve been locked out of my account twice."
Multiple people mention hiring third-party fund recovery services - not because they got hacked, but because Mercatox wouldn’t release their coins. One user said they had to pay $800 to a recovery firm just to get back $3,000 in Bitcoin. That’s not a rare story. It’s a pattern.
Support claims to be 24/7, but live chat often redirects you to a ticket system. Responses take 48-72 hours. If you’re trying to get funds out during a market dip, that delay could cost you thousands. And if your account gets flagged for "suspicious activity" - which happens often with smaller exchanges - you might need to submit ID documents again. No guarantee they’ll approve it.
Who Is Mercatox For?
There are only two types of people who should consider Mercatox:
- Someone who already has funds on the platform and doesn’t want to go through the hassle of moving them
- Someone who wants to trade altcoins that aren’t listed on bigger exchanges
Mercatox supports over 150 cryptocurrencies, including obscure ones like DASH, ZEC, and LTC. If you’re trying to trade a coin no one else offers, this might be your only option. But if you’re starting fresh, there’s no reason to choose Mercatox over a platform with better liquidity, faster withdrawals, and real user trust.
How It Compares to the Big Players
On December 2, 2021, Mercatox had a 24-hour trading volume of $36 million. That sounds like a lot - until you compare it to Binance, which did $30 billion the same day. That’s 833 times more. Higher volume means tighter spreads, faster order fills, and less slippage. If you’re trading more than $500 at a time, you’ll feel the difference.
Also, Mercatox is based in Canada. That sounds safe, right? But Canada doesn’t have strict crypto licensing rules like the EU or Singapore. There’s no public record of Mercatox being audited or regulated by any financial authority. That’s not a red flag by itself - but when combined with withdrawal issues, it’s a warning sign.
Is Mercatox Safe?
There’s no evidence Mercatox has been hacked. Their systems haven’t crashed. But safety isn’t just about being hacked - it’s about whether you can access your money when you need it. And based on hundreds of user reports, that’s the biggest risk.
The platform uses standard security: two-factor authentication, email confirmations, and cold storage for most funds. But if the company decides to freeze accounts - for any reason - you have no legal recourse. No FDIC insurance. No regulatory body to file a complaint with. You’re at the mercy of their internal policies.
Bottom Line: Proceed With Extreme Caution
Mercatox isn’t a scam. It’s still operating. It’s not fake. But it’s also not trustworthy. If you’re a beginner, pick Coinbase or Kraken. If you’re trading larger amounts, use Binance or Bybit. If you want to hold altcoins, use a non-custodial wallet like Exodus or Trust Wallet.
Mercatox might be fine for small, occasional trades - say, $100 of a niche coin you can’t find elsewhere. But don’t keep more than you’re willing to lose. And if you do use it, never leave funds there longer than you need to. Move them out as soon as your trade clears.
The exchange has survived 10 years by catering to users who don’t know better. Don’t be one of them.
Is Mercatox a legitimate crypto exchange?
Yes, Mercatox is legitimate in the sense that it’s a real platform that’s been running since 2015. It’s not a phishing site or a Ponzi scheme. But legitimacy doesn’t mean safety. Many legitimate exchanges have poor customer service, slow withdrawals, or opaque policies. Mercatox falls into that category.
Can I trust Mercatox with my crypto?
Only if you’re willing to risk losing access to your funds. Hundreds of users report delays, frozen accounts, and unresponsive support when trying to withdraw. If you’re depositing more than a few hundred dollars, you’re taking a real risk. Use a non-custodial wallet for long-term storage.
Why do people say Mercatox has bad customer support?
Users report long wait times for responses, tickets that go unanswered for days, and support teams that redirect them to self-help pages instead of solving issues. When withdrawals are delayed, support often blames "system maintenance" or "verification checks" - but rarely gives clear timelines or fixes.
Does Mercatox charge hidden fees?
No hidden trading fees - it’s a flat 0.25%. But withdrawal fees vary by coin and aren’t always transparent. More importantly, the real cost isn’t the fee - it’s the time and stress of waiting days or weeks to access your own money. That’s an invisible cost most users don’t account for.
Should I use Mercatox if I’m a beginner?
No. Beginners should start with exchanges that have clear guides, responsive support, and fast withdrawals - like Coinbase or Kraken. Mercatox’s interface is simple, but its support system isn’t. If you make a mistake or get locked out, you’re on your own.
What are better alternatives to Mercatox?
For most users, Coinbase, Kraken, and Bybit are better choices. They have higher liquidity, faster withdrawals, regulated operations, and better customer service. If you need niche altcoins, try KuCoin or Gate.io - both have better reputations and more reliable support than Mercatox.
Can I earn interest on my crypto with Mercatox?
Yes, Mercatox offers a lending platform where you can earn interest on idle crypto. Rates vary by coin and are typically lower than what you’d get on decentralized platforms like Aave or Compound. Plus, you’re trusting Mercatox to return your funds - which brings back the same risk as trading.
Comments (22)
Brian Bernfeld
I used Mercatox for six months back in 2023. Deposited $2k in ETH, tried to cash out during a dip, and got ghosted for 11 days. Finally got a reply: 'Your account is under review.' No explanation. No timeline. Just silence. I lost $400 in price drop alone. Don’t let them make you a statistic.
They’re not a scam-they’re a trap with a website.
Eddy Lust
bro i just wanna trade my shiba memecoin and now i’m reading a 10-page essay on crypto existential dread
why does everyone treat exchanges like they’re therapists??
SARE Homes
OMG. Are you kidding me?? This is exactly why people lose everything!! Mercatox is a walking disaster waiting to happen-and you’re just sitting there like 'oh it’s legit'?? Legit doesn’t mean safe!!
People are paying $800 to recover their own money?? That’s not a fee-that’s a robbery with paperwork!!
Stop normalizing this garbage. This isn’t finance-it’s a horror movie with a trading interface.
Tony spart
Canada?? LOL. You think that means anything? Canada’s crypto rules are like a high schooler’s term paper-barely there. Meanwhile, real countries like Singapore and Switzerland regulate exchanges like banks. Mercatox is a glorified Discord server with a .ca domain.
Why are Americans still using this? You got Coinbase, Kraken, Binance-why are you flirting with financial suicide?
Vaibhav Jaiswal
I get it. You want to trade obscure coins. I used to too. But here’s the thing-once you’re stuck with your coins on Mercatox, you’re not trading anymore. You’re just waiting.
I held ZEC there for 3 months. Got out with 12% less than I put in-not because of market, but because I missed the window while they "processed" my withdrawal.
Use it for tiny, experimental buys. Nothing more. And always move it out within 48 hours. Trust me.
Abby cant tell ya
I swear to god, if one more person says 'it’s not a scam' like that makes it okay… I’m gonna scream.
My uncle lost $18k there. He’s 72. He thought 'longevity' meant 'safe.' He’s still crying every time he sees his phone.
Stop romanticizing this place. It’s not a platform. It’s a grief collector.
Ian Esche
Let’s be real-Mercatox survives because it targets the lazy. People who don’t want to learn how to use a cold wallet. People who think 'one app for everything' is a feature, not a risk.
It’s the Walmart of crypto exchanges. Cheap, everywhere, and you’ll regret buying from it.
Felicia Sue Lynn
There is a profound ethical dimension to custodial risk that is often ignored in crypto discourse. When one surrenders sovereignty over one’s assets to an entity with no regulatory oversight, one is not merely engaging in a transaction- one is entering a social contract with opacity as its foundation.
Legitimacy, as the author rightly notes, is a legal construct. Trust is a moral one. Mercatox possesses the former, but systematically erodes the latter.
We must ask: at what cost do we privilege convenience over autonomy?
Rachel Thomas
Wait wait wait-you said it’s not a scam?? Then why does it have the same withdrawal delays as Mt. Gox??
Ohhh I get it. You’re saying it’s a *slow* scam. Like a snail stealing your money. That’s better??
Also, 'based in Canada' means nothing. My cousin’s dog has a business license in Ontario. He sells socks.
Sierra Myers
0.25% fee? That’s nothing. I’ve seen worse. And the interface is fine. I’ve traded on worse.
People just need to stop complaining. If you can’t withdraw, maybe you shouldn’t have put money there in the first place.
Also, why do you keep saying 'don’t use it'? I’m using it and I’m fine. Maybe you’re just bad at crypto.
SHIVA SHANKAR PAMUNDALAR
Let me tell you something about capitalism. The system doesn’t care if you get your coins back. It only cares if you keep clicking 'deposit'. Mercatox isn’t broken. It’s working exactly as designed.
They make money from your fear. Your hope. Your ignorance.
You think this is about crypto? No. It’s about human psychology. And they’re winning.
Shelley Fischer
While the platform's operational longevity suggests a degree of institutional resilience, the absence of regulatory compliance and transparent audit mechanisms renders its custodial model inherently precarious. Users must be cognizant that digital asset custody, absent third-party insurance or legal recourse, constitutes a unilateral risk assumption.
It is not merely a matter of convenience-it is a question of fiduciary responsibility.
Puspendu Roy Karmakar
Hey man, I’m from India and I used Mercatox for a few small trades. I didn’t have any issues. Maybe I just got lucky?
But I listened to you guys and moved everything to KuCoin. Their support actually replies. And they have a 24/7 live chat that doesn’t sound like a bot.
Don’t be like me-don’t wait until you’re stuck. Move early. Even if it’s a pain.
Komal Choudhary
Wait, so if I have $500 on there, I should just leave it? Because I don’t want to move it? But what if I need it? What if my cat needs surgery? Do I just wait 3 weeks?
Why is everyone acting like this is normal?? I don’t even have a cat but I still think this is wild.
Tina Detelj
It’s not just Mercatox. It’s the whole damn system. We’ve been trained to trust interfaces that look pretty. We forget that behind every 'deposit now' button is a human decision. And those humans? They don’t answer emails. They don’t care about your life. They care about their quarterly metrics.
That’s the real horror story. Not the hack. Not the scam. The silence.
Wilma Inmenzo
EVERYTHING IS A LIE. The 'cold storage'? It’s a myth. The '24/7 support'? They’re bots with a script. The '10 years in business'? They’ve just been dodging regulators with new LLCs every time one gets shut down.
I’ve seen the internal Slack logs. They’re laughing. They’re literally laughing. They know you’re trapped.
They’re not a company. They’re a hive mind built on desperation.
priyanka subbaraj
Withdrawal delays. Silent support. No insurance. No recourse. That’s not a risk. That’s a sentence.
George Kakosouris
Let’s quantify this: Mercatox’s trading volume is 0.12% of Binance’s. Their support ticket resolution rate is 18%. Their user retention after 90 days? 23%.
That’s not a niche platform. That’s a graveyard with a UI. And you’re telling me it’s ‘functional’? Functional for what? For losing money slowly while pretending you’re in control?
Mark Adelmann
Look, I get it. You need to trade some weird altcoin. I’ve been there. But here’s my advice: use Mercatox like a gas station on a desert highway. Fill up, get out. Don’t park there.
And if you’re new? Just use Coinbase. Seriously. It’s boring. But boring keeps your money safe.
imoleayo adebiyi
I live in Nigeria. We have no access to big exchanges. Mercatox is one of the few that works here. I’ve had delays, yes. But I’ve also gotten my money out-eventually.
It’s not perfect. But for many of us, it’s the only option. I don’t like it. But I use it. And I always move my funds out as soon as I can.
It’s not ideal. But sometimes, survival isn’t about perfection.
SHASHI SHEKHAR
Here’s the truth no one wants to say: Mercatox isn’t evil. It’s just… lazy. They don’t have the resources to fix their support. They don’t have the incentive to upgrade their systems. They’re not trying to scam you-they’re just not trying hard enough to help you.
And in crypto? Not trying hard enough is the same as trying to steal.
Think of it like a restaurant that doesn’t clean the kitchen. The food might taste fine. But you still won’t eat there, right?
Same logic. Same risk. Same outcome.
Move your coins. Use a wallet. Be free.
Brian Bernfeld
That last comment? 100% right. I didn’t think of it that way. Mercatox isn’t a villain. It’s just a broken system that never got fixed. And now it’s feeding off people who don’t know any better.
I’m moving my last $200 out tomorrow. No more excuses.